Shipping policy

This policy explains where we ship, how long orders take, and what happens when something goes wrong in transit. If your question isn't answered here, email us at support@getwithapex.store and we'll get back to you within one business day.

How long it takes

We ship direct from our manufacturer. That's how the price stays where it is, and it means delivery takes longer than a warehouse down the road would. We'd rather say so here than surprise you at week three.

Processing 1–3 business days, then delivery 7–15 business days — about two to three weeks from order to doorstep in most cases. If you need something sooner, buy it locally. No hard feelings.

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii and US territories. We do not currently ship internationally. If you place an order for delivery outside the United States, we will contact you and refund it in full.

We cannot ship to PO boxes for all carriers. If your address is a PO box and the carrier can't deliver, we'll contact you for an alternative address.

Shipping cost

Standard shipping is free on every order. There are no minimum order values and no handling fees. The price you see at checkout is the price you pay.

Processing time

Orders are processed within 1–3 business days of being placed. Business days are Monday to Friday, excluding US public holidays.

Orders placed on a weekend or holiday begin processing the next business day. During major sale periods, processing may take an additional day.

Delivery time

Once your order ships, standard delivery takes 7–15 business days.

This means most orders arrive within 8–18 business days of being placed, including processing.

These figures come from the shipping windows our supplier quotes for US delivery, which have been running faster than this. We have deliberately written the policy wider than the quote, because we would rather beat it than miss it.

Delivery estimates are estimates, not guarantees. Carrier delays, weather events and peak-season volume can extend them. We'll always tell you if we know your order is running late.

Tracking

You'll receive a confirmation email as soon as you order, and a second email with a tracking number once your order ships.

Tracking can take 24–48 hours to show movement after you receive the number. If your tracking hasn't updated after three business days, email us and we'll look into it.

If your order is late

If your order hasn't arrived within 30 business days of shipping, contact us. We'll either locate it with the carrier, send a replacement, or refund you in full — your choice.

Lost, stolen or damaged packages

Damaged in transit: email us within 7 days of delivery with photos of the item and the packaging. We'll send a replacement at no cost to you.

Marked delivered but missing: check with neighbours and around your property first, as carriers sometimes mark early or leave parcels out of sight. If it hasn't appeared after 48 hours, contact us and we'll work it out with you. We don't leave customers to fight the carrier alone.

Incorrect addresses

Please check your shipping address carefully before completing checkout. If you spot a mistake, email us immediately — we can usually correct it if the order hasn't shipped yet.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange redelivery or issue a refund less any return shipping cost we incur.

Order changes and cancellations

You can change or cancel an order any time before it ships. Email us with your order number and we'll take care of it. Once an order has shipped it can't be cancelled, but you can return it under our refund policy.

Contact

The Apex Store
28F, Twin Oaks Place, Shaw Blvd., 1552 Manila, Philippines
Email: support@getwithapex.store

We answer emails within one business day, Monday to Friday.