Contact information

We're a small team and we answer our own email. No bots, no ticket queues.

Get in touch

Email: support@getwithapex.store

We reply within one business day, Monday to Friday.

Online

getwithapex.store

Business address

The Apex Store
28F, Twin Oaks Place, Shaw Blvd.
1552 Manila, Philippines

What to include

If you're writing about an order, include your order number — it's in your confirmation email and it lets us help you on the first reply instead of the second.

For anything damaged or incorrect, attach a photo. It saves a round trip.

Common questions

Where's my order? Check the tracking link in your shipping email first; it can take 24–48 hours to update. If it's been three business days with no movement, email us.

I ordered the wrong size. Email us — for an unused item we cover the exchange shipping both ways.

I want to return something. See our Refund Policy. The short version: 30 days, email us first, we'll sort it out.